TABLE OF CONTENTS
1 INTRODUCTION 13
1.1 OBJECTIVES OF THE STUDY 13
1.2 MARKET DEFINITION 13
1.3 MARKET SCOPE 14
1.4 YEARS CONSIDERED FOR THE STUDY 15
1.5 CURRENCY 15
1.6 STAKEHOLDERS 16
2 RESEARCH METHODOLOGY 17
2.1 RESEARCH DATA 17
2.1.1 SECONDARY DATA 19
2.1.2 PRIMARY DATA 19
2.1.2.1 Breakdown of primaries 19
2.1.2.2 Key industry insights 20
2.2 MARKET SIZE ESTIMATION 21
2.3 RESEARCH ASSUMPTIONS 23
2.4 LIMITATIONS 23
3 EXECUTIVE SUMMARY 24
4 PREMIUM INSIGHTS 29
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE BUSINESS PROCESS AS A SERVICE MARKET 29
4.2 BUSINESS PROCESS AS A SERVICE MARKET, BY REGION 30
4.3 BUSINESS PROCESS AS A SERVICE MARKET, BY BUSINESS PROCESS 30
4.4 BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE 31
4.5 BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL 31
4.6 BUSINESS PROCESS AS A SERVICE MARKET, MARKET INVESTMENT SCENARIO 32
5 MARKET OVERVIEW 33
5.1 INTRODUCTION 33
5.2 MARKET DYNAMICS 33
5.2.1 DRIVERS 34
5.2.1.1 Cost-effectiveness and lower TCO are expected to drive the enterprises to adopt BPaaS solutions 34
5.2.1.2 The growing need to comply with regulations 34
5.2.1.3 BPaaS offers business agility and a faster time-to-market 34
5.2.1.4 The increasing adoption rate of BPaaS among the SMEs 35
5.2.2 RESTRAINTS 35
5.2.2.1 Rising concerns over data security 35
5.2.3 OPPORTUNITIES 35
5.2.3.1 Focus on multi-process business workflow 35
5.2.3.2 BPaaS solutions embed analytical capabilities, providing vital business process insights 36
5.2.4 CHALLENGES 36
5.2.4.1 Integration challenges with the third-party BPaaS vendors 36
5.2.4.2 Outages and third-party dependence 36
5.3 BUSINESS PROCESS AS A SERVICE ARCHITECTURE 37
6 BUSINESS PROCESS AS A SERVICE MARKET, BY BUSINESS PROCESS 38
6.1 INTRODUCTION 39
6.2 HUMAN RESOURCE MANAGEMENT 40
6.3 ACCOUNTING AND FINANCE 41
6.4 SALES AND MARKETING 42
6.5 CUSTOMER SERVICE AND SUPPORT 43
6.6 PROCUREMENT AND SUPPLY CHAIN MANAGEMENT 44
6.7 OPERATIONS 45
6.8 OTHERS 46
7 BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE 47
7.1 INTRODUCTION 48
7.2 SMALL AND MEDIUM-SIZED ENTERPRISES 49
7.3 LARGE ENTERPRISES 50
8 BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL 52
8.1 INTRODUCTION 53
8.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 54
8.3 TELECOM AND IT/ITES 55
8.4 MANUFACTURING 56
8.5 ECOMMERCE AND RETAIL 57
8.6 HEALTHCARE 58
8.7 GOVERNMENT 59
8.8 OTHERS 60
9 BUSINESS PROCESS AS A SERVICE, BY REGION 61
9.1 INTRODUCTION 62
9.2 NORTH AMERICA 63
9.3 EUROPE 69
9.4 ASIA PACIFIC 73
9.5 LATIN AMERICA 79
9.6 MIDDLE EAST AND AFRICA 83
10 COMPETITIVE LANDSCAPE 88
10.1 OVERVIEW 88
10.2 MARKET RANKING ANALYSIS 89
10.3 COMPETITIVE SCENARIO 89
10.3.1 NEW PRODUCT LAUNCHES, 2015—2017 90
10.3.2 BUSINESS EXPANSIONS, 2015—2017 90
10.3.3 MERGERS AND ACQUISITIONS/VENTURE FUNDING, 2015—2017 91
10.3.4 AGREEMENTS AND PARTNERSHIPS, 2015—2017 92
11 COMPANY PROFILES 93
(Introduction, Products & Services, Strategy, & Analyst Insights, Developments, MnM View)*
11.1 ACCENTURE 93
11.2 CAPGEMINI 96
11.3 COGNIZANT 99
11.4 EXL 103
11.5 IBM 107
11.6 FUJITSU 110
11.7 HCL 112
11.8 GENPACT 115
11.9 TCS 117
11.10 WIPRO 120
*Details on MarketsandMarkets view, Introduction, Product & Services, Strategy, & Analyst Insights, New Developments might not be captured in case of unlisted companies.
12 APPENDIX 123
12.1 DISCUSSION GUIDE 123
12.2 KNOWLEDGE STORE: MARKETSANDMARKETS SUBSCRIPTION PORTAL 126
12.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 128
12.4 AVAILABLE CUSTOMIZATION 129
12.5 RELATED REPORTS 129
12.6 AUTHOR DETAILS 130
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2014–2017 15
TABLE 2 BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS,
2015–2022 (USD BILLION) 39
TABLE 3 HUMAN RESOURCE MANAGEMENT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015–2022 (USD BILLION) 41
TABLE 4 ACCOUNTING AND FINANCE: BUSINESS PROCESS AS A SERVICE MARKET SIZE,
BY REGION, 2015–2022 (USD BILLION) 42
TABLE 5 SALES AND MARKETING: BUSINESS PROCESS AS A SERVICE MARKET SIZE,
BY REGION, 2015–2022 (USD BILLION) 43
TABLE 6 CUSTOMER SERVICE AND SUPPORT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015–2022 (USD BILLION) 44
TABLE 7 PROCUREMENT AND SUPPLY CHAIN MANAGEMENT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015–2022 (USD BILLION) 45
TABLE 8 OPERATIONS: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015–2022 (USD BILLION) 45
TABLE 9 OTHERS: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION,
2015–2022 (USD BILLION) 46
TABLE 10 BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE,
2015–2022 (USD BILLION) 48
TABLE 11 SMALL AND MEDIUM-SIZED ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015–2022 (USD BILLION) 49
TABLE 12 SMALL AND MEDIUM-SIZED ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015–2022 (USD BILLION) 50
TABLE 13 LARGE ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE,
BY REGION, 2015–2022 (USD BILLION) 51
TABLE 14 LARGE ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE,
BY BUSINESS PROCESS, 2015–2022 (USD BILLION) 51
TABLE 15 BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL,
2015–2022 (USD BILLION) 54
TABLE 16 BANKING, FINANCIAL SERVICES, AND INSURANCE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015–2022 (USD BILLION) 55
TABLE 17 TELECOM AND IT/ITES: BUSINESS PROCESS AS A SERVICE MARKET SIZE,
BY REGION, 2015–2022 (USD BILLION) 56
TABLE 18 MANUFACTURING: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015–2022 (USD BILLION) 57
TABLE 19 ECOMMERCE AND RETAIL: BUSINESS PROCESS AS A SERVICE MARKET SIZE,
BY REGION, 2015–2022 (USD BILLION) 58
TABLE 20 HEALTHCARE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015–2022 (USD BILLION) 59
TABLE 21 GOVERNMENT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015–2022 (USD BILLION) 60
TABLE 22 OTHERS: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION,
2015–2022 (USD BILLION) 60
TABLE 23 BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION,
2015–2022 (USD BILLION) 62
TABLE 24 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015–2022 (USD BILLION) 65
TABLE 25 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 65
TABLE 26 NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015–2022 (USD BILLION) 66
TABLE 27 NORTH AMERICA: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 66
TABLE 28 NORTH AMERICA: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 67
TABLE 29 NORTH AMERICA: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 67
TABLE 30 NORTH AMERICA: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 67
TABLE 31 NORTH AMERICA: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 68
TABLE 32 NORTH AMERICA: OPERATIONS BUSINESS PROCESS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 68
TABLE 33 NORTH AMERICA: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 68
TABLE 34 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015–2022 (USD BILLION) 69
TABLE 35 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 70
TABLE 36 EUROPE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL,
2015–2022 (USD BILLION) 70
TABLE 37 EUROPE: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 71
TABLE 38 EUROPE: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 71
TABLE 39 EUROPE: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 71
TABLE 40 EUROPE: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 72
TABLE 41 EUROPE: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 72
TABLE 42 EUROPE: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 72
TABLE 43 EUROPE: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 73
TABLE 44 ASIA PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015–2022 (USD BILLION) 75
TABLE 45 ASIA PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 75
TABLE 46 ASIA PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015–2022 (USD BILLION) 76
TABLE 47 ASIA PACIFIC: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 76
TABLE 48 ASIA PACIFIC: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 77
TABLE 49 ASIA PACIFIC: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 77
TABLE 50 ASIA PACIFIC: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 77
TABLE 51 ASIA PACIFIC: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 78
TABLE 52 ASIA PACIFIC: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 78
TABLE 53 ASIA PACIFIC: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 78
TABLE 54 LATIN AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015–2022 (USD BILLION) 79
TABLE 55 LATIN AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 80
TABLE 56 LATIN AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015–2022 (USD BILLION) 80
TABLE 57 LATIN AMERICA: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 81
TABLE 58 LATIN AMERICA: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 81
TABLE 59 LATIN AMERICA: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 81
TABLE 60 LATIN AMERICA: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 82
TABLE 61 LATIN AMERICA: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 82
TABLE 62 LATIN AMERICA: OPERATIONS BUSINESS PROCESS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 82
TABLE 63 LATIN AMERICA: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 83
TABLE 64 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE,
BY BUSINESS PROCESS, 2015–2022 (USD BILLION) 84
TABLE 65 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 84
TABLE 66 MIDDLE EAST AND AFRICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE,
BY VERTICAL, 2015–2022 (USD BILLION) 85
TABLE 67 MIDDLE EAST AND AFRICA: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 85
TABLE 68 MIDDLE EAST AND AFRICA: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 86
TABLE 69 MIDDLE EAST AND AFRICA: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 86
TABLE 70 MIDDLE EAST AND AFRICA: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 86
TABLE 71 MIDDLE EAST AND AFRICA: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 87
TABLE 72 MIDDLE EAST AND AFRICA: OPERATIONS BUSINESS PROCESS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 87
TABLE 73 MIDDLE EAST AND AFRICA: OTHERS BUSINESS PROCESS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2022 (USD BILLION) 87
LIST OF FIGURES
FIGURE 1 BUSINESS PROCESS AS A SERVICE MARKET: MARKET SEGMENTATION 14
FIGURE 2 BUSINESS PROCESS AS A SERVICE MARKET: RESEARCH DESIGN 18
FIGURE 3 DATA TRIANGULATION 21
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 22
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 22
FIGURE 6 BUSINESS PROCESS AS A SERVICE MARKET: ASSUMPTIONS 23
FIGURE 7 BUSINESS PROCESS AS A SERVICE MARKET SNAPSHOT 25
FIGURE 8 BUSINESS PROCESS AS A SERVICE MARKET, TOP 3 SEGMENTS 26
FIGURE 9 BUSINESS PROCESS AS A SERVICE MARKET, TOP 3 BUSINESS PROCESSES 27
FIGURE 10 BUSINESS PROCESS AS A SERVICE MARKET, TOP 3 VERTICALS, BY REGION 27
FIGURE 11 BUSINESS PROCESS AS A SERVICE MARKET, BY REGION 28
FIGURE 12 INCREASING NEED FOR REDUCING THE OVERALL OPERATIONAL COSTS IN ENTERPRISES IS EXPECTED TO BE DRIVING THE MARKET GROWTH 29
FIGURE 13 ASIA PACIFIC IS EXPECTED TO WITNESS THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 30
FIGURE 14 CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 30
FIGURE 15 LARGE ENTERPRISES SEGMENT IS EXPECTED TO HAVE A LARGER MARKET SHARE DURING THE FORECAST PERIOD 31
FIGURE 16 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL IS EXPECTED TO HAVE THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD 31
FIGURE 17 ASIA PACIFIC IS EXPECTED TO HAVE THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 32
FIGURE 18 BUSINESS PROCESS AS A SERVICE MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 33
FIGURE 19 HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS IS EXPECTED TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 39
FIGURE 20 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 48
FIGURE 21 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL IS EXPECTED TO HAVE THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 53
FIGURE 22 ASIA PACIFIC IS EXPECTED TO HAVE THE LARGEST MARKET SIZE IN 2022 62
FIGURE 23 ASIA PACIFIC IS EXPECTED TO WITNESS THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 63
FIGURE 24 NORTH AMERICA: MARKET SNAPSHOT 64
FIGURE 25 ASIA PACIFIC: MARKET SNAPSHOT 74
FIGURE 26 KEY DEVELOPMENTS BY LEADING PLAYERS IN THE BUSINESS PROCESS AS A SERVICE MARKET DURING 2015–2017 88
FIGURE 27 MARKET EVALUATION FRAMEWORK 89
FIGURE 28 ACCENTURE: COMPANY SNAPSHOT 93
FIGURE 29 ACCENTURE: SWOT ANALYSIS 95
FIGURE 30 CAPGEMINI: COMPANY SNAPSHOT 96
FIGURE 31 CAPGEMINI: SWOT ANALYSIS 97
FIGURE 32 COGNIZANT: COMPANY SNAPSHOT 99
FIGURE 33 COGNIZANT: SWOT ANALYSIS 102
FIGURE 34 EXL: COMPANY SNAPSHOT 103
FIGURE 35 EXL: SWOT ANALYSIS 105
FIGURE 36 IBM: COMPANY SNAPSHOT 107
FIGURE 37 IBM: SWOT ANALYSIS 109
FIGURE 38 FUJITSU: COMPANY SNAPSHOT 110
FIGURE 39 HCL: COMPANY SNAPSHOT 112
FIGURE 40 GENPACT: COMPANY SNAPSHOT 115
FIGURE 41 TCS: COMPANY SNAPSHOT 117
FIGURE 42 WIPRO: COMPANY SNAPSHOT 120
【レポートのキーワード】
BPaaS、ビジネスプロセシング
【免責事項】
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