Field Service Management Market by Component (Solutions, Services), Organization Size, Deployment Type, Industry Vertical (IT and Telecom, Energy and Utilities, Manufacturing, Transportation and Logistics), and Region - Global Forecast to 2024

フィールドサービスマネジメント(FSM)の世界市場予測(~2024年):ソリューション、サービス

◆タイトル:Field Service Management Market by Component (Solutions, Services), Organization Size, Deployment Type, Industry Vertical (IT and Telecom, Energy and Utilities, Manufacturing, Transportation and Logistics), and Region - Global Forecast to 2024
◆商品コード:TC 3048
◆調査・発行会社:MarketsandMarkets
◆発行日:2019年7月8日
◆ページ数:145
◆レポート形式:PDF / 英語
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【レポートの概要】

当調査レポートでは、フィールドサービスマネジメント(FSM)の世界市場について調査・分析し、エグゼクティブサマリー、市場インサイト、市場概観/市場動向、コンポーネント別(ソリューション、サービス)分析、組織規模別分析、展開種類別分析、業種別(IT及びテレコム、エネルギー及び公益事業、製造、輸送、物流)分析、フィールドサービスマネジメント(FSM)の世界市場規模及び予測、市場動向、競争状況、関連企業分析などの情報をお届けいたします。

・イントロダクション
・エグゼクティブサマリー
・フィールドサービスマネジメント(FSM)の世界市場:市場インサイト
・フィールドサービスマネジメント(FSM)の世界市場:市場概観/市場動向
・フィールドサービスマネジメント(FSM)の世界市場:産業動向
・フィールドサービスマネジメント(FSM)の世界市場:コンポーネント別(ソリューション、サービス)分析/市場規模
・フィールドサービスマネジメント(FSM)の世界市場:組織規模別分析/市場規模
・フィールドサービスマネジメント(FSM)の世界市場:展開種類別分析/市場規模
・フィールドサービスマネジメント(FSM)の世界市場:業種別(IT及びテレコム、エネルギー及び公益事業、製造、輸送、物流)分析/市場規模
・フィールドサービスマネジメント(FSM)のアジア市場規模予測
・フィールドサービスマネジメント(FSM)のヨーロッパ市場規模予測
・フィールドサービスマネジメント(FSM)のアメリカ市場規模予測
・フィールドサービスマネジメント(FSM)の世界市場動向
・フィールドサービスマネジメント(FSM)の世界市場:競争状況
・フィールドサービスマネジメント(FSM)の世界市場:関連企業分析
...

※上記の和訳は最新内容ではない場合があります。下記の英文概要・目次が最新版です。

Growing demand for mobility-based solutions to improve field service operations and maximizing the productivity of field service technicians with the help of advanced technology are expected to drive the growth of the field service management marketThe global field service management market size is expected to grow from USD 2.8 billion in 2019 to USD 5.9 billion by 2024, at a CAGR of 16.2% during the forecast period. The field service management market is driven by various factors, such as delivering prompt customer services, better communication between field representatives and customers, and enhanced efficiency of field technicians. However, security concerns related to data security can hinder the growth of the market.
The transportation and logistics segment is projected to grow at the highest CAGR during the forecast period
With time, many organizations have deployed a mix of technologies, computer systems, and different field service management solutions to cater to the growing demands of customers. Modern logistics is constantly moving forward, with enterprises trying to stay on top of the latest trends and technologies while satisfying customers. With visibility on technician’s movement, equipment and transactions, transportation and logistics enterprises can better perform field operations in real-time and improving operational efficiency. Many organizations are using mobile technologies to schedule shifts, plan capacity, and track the location of the people or goods in transit
The integration and implementation services segment expected to account for the largest share during the forecast period
Integration and implementation services provide ease to organizations in deploying field service management solutions. These services ensure organizations that applications would be integrated effortlessly with their internal and external systems, and they would get the most out of investments made on IT infrastructure. System integrators help enterprises understand the operational functionalities of their existing systems and establish reliable connectivity between data, people, applications, and devices for the growth of business revenue.
APAC expected to grow at the highest rate during the forecast period
The field service management market in APAC is expected to grow at the highest CAGR during the forecast period, due to the increase in demand for field service management solutions and services. These solutions enable an organization to fine-tune field service operations so that field technicians can perform assigned tasks with better accuracy and provide maximum satisfaction to customers. The APAC region is expected to experience extensive growth opportunities during the forecast period. Australia and New Zealand (ANZ), India, and China have emerged as undisputed leaders in the field service management market.
In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the field service management market.
• By company type: Tier 1 – 38%, Tier 2 – 42%, and Tier 3 – 20%
• By designation: C-level – 40%, Director-level – 35%, and Others – 25%
• By region: North America – 35%, Europe – 40%, APAC – 15%, RoW – 10%
Major vendors offering field service management solutions and services across the globe includes-
Oracle (US); Microsoft (US); IFS (Sweden); ClickSoftware (US); ServiceMax (US); Astea (US); Comarch (Poland); SAP (Germany); Salesforce (US); Trimble (US); Infor (US); OverIT (Italy); ServicePower (US); FieldAware (US); GEOCONCEPT (France); FieldEZ (India); and Zinier (US).
The study includes an in-depth competitive analysis of these key players in the field service management market, with their company profiles, recent developments, and key market strategies.

Research coverage
The market study covers the field service management market size across segments. It aims at estimating the market size and the growth potential of this market across different segments, namely, component (solutions and services), deployment type, organization size, industry vertical, and region. The study also includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key benefits of buying the report
The report will help the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall field service management market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

【レポートの目次】

TABLE OF CONTENTS

1 INTRODUCTION 17
1.1 OBJECTIVES OF THE STUDY 17
1.2 MARKET DEFINITION 17
1.3 MARKET SCOPE 17
1.3.1 MARKET SEGMENTATION 18
1.3.2 REGIONS COVERED 18
1.4 YEARS CONSIDERED FOR THE STUDY 19
1.5 CURRENCY CONSIDERED 19
1.6 STAKEHOLDERS 20
2 RESEARCH METHODOLOGY 21
2.1 RESEARCH DATA 21
2.1.1 SECONDARY DATA 22
2.1.2 PRIMARY DATA 22
2.1.2.1 Breakup of primaries 22
2.1.2.2 Key industry insights 23
2.2 DATA TRIANGULATION 23
2.3 MARKET SIZE ESTIMATION 24
2.3.1 TOP-DOWN APPROACH 25
2.3.2 BOTTOM-UP APPROACH 25
2.4 MARKET FORECAST 25
2.5 ASSUMPTIONS FOR THE STUDY 26
2.6 LIMITATIONS OF THE STUDY 27
3 EXECUTIVE SUMMARY 28
4 PREMIUM INSIGHTS 31
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE FIELD SERVICE MANAGEMENT MARKET 31
4.2 NORTH AMERICA FIELD SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL & COUNTRY 32
4.3 FIELD SERVICE MANAGEMENT MARKET: MAJOR COUNTRIES 33
5 MARKET OVERVIEW 34
5.1 INTRODUCTION 34
5.2 MARKET DYNAMICS 34
5.2.1 DRIVERS 35
5.2.1.1 Growing demand for mobility solutions to gain real-time visibility into field operations 35
5.2.1.2 Increasing adoption of cloud-based field service management solutions 35
5.2.2 RESTRAINTS 35
5.2.2.1 Security concerns of organizations related to data confidentiality 35
5.2.3 OPPORTUNITIES 36
5.2.3.1 Maximizing work efficiencies with the help of advanced technologies 36
5.2.3.2 New sales opportunities by technicians 36
5.2.4 CHALLENGES 36
5.2.4.1 Selecting the right solution that aligns with the organization’s business needs 36
5.2.4.2 Offering consistent customer service experience 36
5.3 INDUSTRY TRENDS 37
5.3.1 USE CASE 1: VIASAT 37
5.3.2 USE CASE 2: ORCHARD MANUFACTURING CORPORATION (OMC) 37
5.3.3 USE CASE 3: BRANDSMART USA 38
6 FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT 39
6.1 INTRODUCTION 40
6.2 SOLUTIONS 41
6.2.1 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION 42
6.2.1.1 Rise in demand for faster delivery and proactive management of service requests is expected to drive the growth of schedule, dispatch, and route optimization solutions 42
6.2.2 CUSTOMER MANAGEMENT 43
6.2.2.1 Growing focus of organizations to improve customer communication and service delivery is expected to drive the growth of customer management solutions 43
6.2.3 WORK ORDER MANAGEMENT 43
6.2.3.1 Rise in demand for organizations to efficiently manage work orders and improve workforce productivity is expected to drive the growth of work order management solutions 43
6.2.4 INVENTORY MANAGEMENT 44
6.2.4.1 Growing focus of organizations to manage inventory and improve parts replacement process is expected to drive the demand for inventory management solutions 44
6.2.5 SERVICE CONTRACT MANAGEMENT 45
6.2.5.1 Increasing automation of contract management and renewal process by organizations is expected to drive the growth of service contract management solutions 45
6.2.6 REPORTING AND ANALYTICS 45
6.2.6.1 Need to improve field service operations with real-time analysis of information is expected to drive the demand for reporting and analytics solutions 45
6.2.7 OTHERS 46
6.3 SERVICES 47
6.3.1 CONSULTING 48
6.3.1.1 Need of organizations to identify the right set of solutions which can help them improve their field service operations is expected to drive the growth of consulting services 48
6.3.2 INTEGRATION AND IMPLEMENTATION 49
6.3.2.1 Efficient deployment of field service management solutions within organizations’ systems is expected to drive the growth of integration and implementation services 49
6.3.3 TRAINING AND SUPPORT 50
6.3.3.1 Focus of organizations to improve skills of field technicians is expected to drive the growth of training and support services 50
7 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 51
7.1 INTRODUCTION 52
7.2 LARGE ENTERPRISES 53
7.2.1 GROWING FOCUS OF LARGE ENTERPRISE TO MANAGE THEIR EXTENSIVE FIELD OPERATIONS TO DRIVE THE ADOPTION OF FIELD SERVICE MANAGEMENT SOLUTIONS AMONG LARGE ENTERPRISES 53
7.3 SMALL AND MEDIUM-SIZED ENTERPRISES (SMES) 54
7.3.1 NEED FOR COST-EFFECTIVE SOLUTIONS TO DRIVE THE DEMAND FOR FIELD SERVICE MANAGEMENT SOLUTIONS AMONG SMALL AND MEDIUM-SIZED ENTERPRISES 54
8 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT TYPE 55
8.1 INTRODUCTION 56
8.2 ON-PREMISES 57
8.2.1 SECURITY CONCERNS AMONG LARGE ENTERPRISES TO DRIVE THE ADOPTION OF ON-PREMISES FIELD SERVICE MANAGEMENT SOLUTIONS 57
8.3 CLOUD 58
8.3.1 SCALABILITY AND COST-EFFECTIVENESS ARE EXPECTED TO DRIVE THE DEMAND FOR CLOUD-BASED FIELD SERVICE MANAGEMENT SOLUTIONS DURING THE FORECAST PERIOD 58
9 FIELD SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 59
9.1 INTRODUCTION 60
9.2 IT AND TELECOM 61
9.2.1 GROWING NEED TO OFFER BEST-IN-CLASS CUSTOMER EXPERIENCE EXPECTED TO DRIVE ADOPTION OF FIELD SERVICE MANAGEMENT SOLUTIONS IN IT AND TELECOM INDUSTRY VERTICAL 61
9.3 HEALTHCARE AND LIFE SCIENCES 62
9.3.1 NEED TO AUTOMATE AND IMPROVE COMPLEX HEALTHCARE SERVICES EXPECTED TO DRIVE THE DEMAND FOR FIELD SERVICE MANAGEMENT SOLUTIONS IN HEALTHCARE AND LIFE SCIENCES INDUSTRY VERTICAL 62
9.4 MANUFACTURING 63
9.4.1 RISING NEED TO STREAMLINE PRODUCT MANUFACTURING AND DELIVERY PROCESSES IS EXPECTED TO DRIVE THE ADOPTION OF FIELD SERVICE MANAGEMENT SOLUTIONS IN MANUFACTURING INDUSTRY VERTICAL 63
9.5 TRANSPORTATION AND LOGISTICS 64
9.5.1 FIELD SERVICE MANAGEMENT SOLUTIONS EMPOWER ENTERPRISES IN THE EFFICIENT MOVEMENT OF PEOPLE AND GOODS FROM ONE LOCATION TO ANOTHER 64

9.6 CONSTRUCTION AND REAL ESTATE 65
9.6.1 DEMAND FOR HIGHLY CONNECTED ENVIRONMENT TO EFFICIENTLY MANAGE VARIOUS PROJECT TASKS IS EXPECTED TO DRIVE THE GROWTH OF FIELD SERVICE MANAGEMENT SOLUTION IN CONSTRUCTION AND REAL ESTATE INDUSTRY VERTICAL 65
9.7 ENERGY AND UTILITIES 66
9.7.1 INCREASED FOCUS OF ORGANIZATIONS TO TAKE PROACTIVE MEASURES AGAINST OUTAGES AND REDUCE RISKS IN MANAGING CRITICAL OPERATIONS PROJECTED TO DRIVE THE ADOPTION OF FIELD SERVICE MANAGEMENT SOLUTIONS IN ENERGY AND UTILITIES INDUSTRY VERTICAL 66
9.8 OTHERS 67
10 FIELD SERVICE MANAGEMENT MARKET, BY REGION 68
10.1 INTRODUCTION 69
10.2 NORTH AMERICA 70
10.2.1 US 74
10.2.1.1 Automation of field service operations to improve first fix rate is expected to drive the US market 74
10.2.2 CANADA 74
10.2.2.1 Deployment of cloud-based field service management solution to get actionable insights from field information to fuel the market growth in Canada 74
10.3 EUROPE 74
10.3.1 UK 77
10.3.1.1 Ability to measure and analyze various field service operations to drive the adoption of field service solution and services in the UK 77
10.3.2 GERMANY 77
10.3.2.1 Developed communication infrastructure expected to propel the market in Germany 77
10.3.3 REST OF EUROPE 77
10.4 ASIA PACIFIC 78
10.4.1 AUSTRALIA AND NEW ZEALAND (ANZ) 82
10.4.1.1 Need to deliver consistent customer service experience to drive the adoption of field service management solutions in Australia and New Zealand 82
10.4.2 CHINA 82
10.4.2.1 Growing need among field representatives to adopt smart techniques to fuel the market growth in China 82
10.4.3 REST OF ASIA PACIFIC 82
10.5 MIDDLE EAST AND AFRICA 83
10.5.1 SOUTH AFRICA 86
10.5.1.1 Increasing need to improve various field service operations is expected to drive the growth of the field service management market in South Africa 86

10.5.2 UAE 86
10.5.2.1 Digitalization in varied industry verticals boosts the adoption of field service management solutions and services in the UAE 86
10.5.3 REST OF MIDDLE EAST AND AFRICA 86
10.6 LATIN AMERICA 87
10.6.1 BRAZIL 90
10.6.1.1 Increasing awareness of organizations for field service management solutions to improve service operations is expected to drive the market growth in Brazil 90
10.6.2 MEXICO 90
10.6.2.1 Increased productivity of field workforce using field service management solutions to boost the market growth in Mexico 90
10.6.3 REST OF LATIN AMERICA 90
11 COMPETITIVE LANDSCAPE 91
11.1 OVERVIEW 91
11.2 COMPETITIVE SCENARIO 92
11.2.1 NEW PRODUCT/SOLUTION LAUNCHES AND PRODUCT ENHANCEMENTS 92
11.2.2 BUSINESS EXPANSIONS 94
11.2.3 ACQUISITIONS 95
11.2.4 PARTNERSHIPS AND AGREEMENTS 96
11.3 COMPETITIVE LEADERSHIP MAPPING 99
11.3.1 VISIONARY LEADERS 99
11.3.2 DYNAMIC DIFFERENTIATORS 99
11.3.3 INNOVATORS 99
11.3.4 EMERGING COMPANIES 100
12 COMPANY PROFILES 101
(Business overview, Products and Services offered, Recent developments, SWOT analysis & MnM View)*
12.1 INTRODUCTION 101
12.2 ORACLE 102
12.3 MICROSOFT 105
12.4 IFS 108
12.5 CLICKSOFTWARE 112
12.6 SERVICEMAX 115
12.7 ASTEA 118
12.8 COMARCH 120
12.9 INFOR 122
12.10 SALESFORCE 125

12.11 SAP 128
12.12 TRIMBLE 130
12.13 SERVICEPOWER 132
12.14 OVERIT 133
12.15 FIELDAWARE 135
12.16 FIELDEZ 135
12.17 ZINIER 136
12.18 GEOCONCEPT 136
*Details on Business overview, Products and Services offered, Recent developments, SWOT analysis & MnM View might not be captured in case of unlisted companies.
13 APPENDIX 137
13.1 DISCUSSION GUIDE 137
13.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 141
13.3 AVAILABLE CUSTOMIZATIONS 143
13.4 RELATED REPORTS 143
13.5 AUTHOR DETAILS 144

LIST OF TABLES

TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2015–2017 19
TABLE 2 FACTOR ANALYSIS 25
TABLE 3 FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION) 40
TABLE 4 FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION,
2017–2024 (USD MILLION) 41
TABLE 5 SOLUTIONS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 42
TABLE 6 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 42
TABLE 7 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2017–2024 (USD MILLION) 43
TABLE 8 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2017–2024 (USD MILLION) 44
TABLE 9 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2017–2024 (USD MILLION) 44
TABLE 10 SERVICE CONTRACT MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 45
TABLE 11 REPORTING AND ANALYTICS: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2017–2024 (USD MILLION) 46
TABLE 12 OTHERS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2017–2024 (USD THOUSAND) 46
TABLE 13 FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE,
2017–2024 (USD MILLION) 47
TABLE 14 SERVICES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 48
TABLE 15 CONSULTING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 48
TABLE 16 INTEGRATION AND IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 49
TABLE 17 TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY REGION, 2017–2024 (USD THOUSAND) 50
TABLE 18 FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 52
TABLE 19 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 53
TABLE 20 SMALL AND MEDIUM-SIZED ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 54
TABLE 21 FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE,
2017–2024 (USD MILLION) 56
TABLE 22 ON-PREMISES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 57
TABLE 23 CLOUD: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 58
TABLE 24 FIELD SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL,
2017–2024 (USD MILLION) 60
TABLE 25 IT AND TELECOM: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 61
TABLE 26 HEALTHCARE AND LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 62
TABLE 27 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 63
TABLE 28 TRANSPORTATION AND LOGISTICS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 64
TABLE 29 CONSTRUCTION AND REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 65
TABLE 30 ENERGY AND UTILITIES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 66
TABLE 31 OTHERS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 67
TABLE 32 FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 69
TABLE 33 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION) 71
TABLE 34 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2017–2024 (USD MILLION) 71
TABLE 35 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION) 72
TABLE 36 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 72
TABLE 37 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION) 72
TABLE 38 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY INDUSTRY VERTICAL, 2017–2024 (USD MILLION) 73
TABLE 39 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 73
TABLE 40 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION) 74
TABLE 41 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION,
2017–2024 (USD MILLION) 75
TABLE 42 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE,
2017–2024 (USD MILLION) 75
TABLE 43 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 75
TABLE 44 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION) 76
TABLE 45 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY INDUSTRY VERTICAL, 2017–2024 (USD MILLION) 76
TABLE 46 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION) 77
TABLE 47 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION) 79
TABLE 48 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTIONS,
2017–2024 (USD MILLION) 79
TABLE 49 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE,
2017–2024 (USD MILLION) 80
TABLE 50 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 80
TABLE 51 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION) 80
TABLE 52 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY INDUSTRY VERTICAL, 2017–2024 (USD MILLION) 81
TABLE 53 ASIA PACIFIC: FIELD SERVICE MANAGEMENT SIZE, BY COUNTRY,
2017–2024 (USD MILLION) 81
TABLE 54 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COMPONENT, 2017–2024 (USD MILLION) 83
TABLE 55 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY SOLUTION, 2017–2024 (USD MILLION) 83
TABLE 56 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY SERVICE, 2017–2024 (USD MILLION) 84
TABLE 57 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 84
TABLE 58 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION) 84
TABLE 59 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY INDUSTRY VERTICAL, 2017–2024 (USD THOUSAND) 85
TABLE 60 MIDDLE EAST AND AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY COUNTRY, 2017–2024 (USD MILLION) 85
TABLE 61 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION) 87
TABLE 62 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2017–2024 (USD THOUSAND) 87
TABLE 63 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICE,
2017–2024 (USD THOUSAND) 88
TABLE 64 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 88
TABLE 65 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY DEPLOYMENT TYPE, 2017–2024 (USD MILLION) 88
TABLE 66 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,
BY INDUSTRY VERTICAL, 2017–2024 (USD THOUSAND) 89
TABLE 67 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 89
TABLE 68 NEW PRODUCT/SOLUTION LAUNCHES AND PRODUCT ENHANCEMENTS,
2017–2019 92
TABLE 69 BUSINESS EXPANSIONS, 2017–2019 94
TABLE 70 ACQUISITIONS, 2017–2019 95
TABLE 71 PARTNERSHIPS AND AGREEMENTS, 2017–2019 96
TABLE 72 EVALUATION CRITERIA 99


LIST OF FIGURES

FIGURE 1 FIELD SERVICE MANAGEMENT MARKET: RESEARCH DESIGN 21
FIGURE 2 FIELD SERVICE MANAGEMENT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 24
FIGURE 3 LARGE ENTERPRISES SEGMENT TO HOLD THE LARGEST SHARE IN
THE FIELD SERVICE MANAGEMENT MARKET IN 2019 29
FIGURE 4 NORTH AMERICA ESTIMATED TO ACCOUNT FOR THE LARGEST SHARE OF
THE FIELD SERVICE MANAGEMENT MARKET IN 2019 30
FIGURE 5 GROWING FOCUS OF ORGANIZATIONS TOWARD OPTIMIZING FIELD SERVICE OPERATIONS IS ONE OF THE FACTORS EXPECTED TO DRIVE THE FIELD SERVICE MANAGEMENT MARKET 31
FIGURE 6 ENERGY AND UTILITIES INDUSTRY VERTICAL AND THE US EXPECTED TO ACCOUNT FOR THE LARGEST SHARE IN THE NORTH AMERICAN FIELD SERVICE MANAGEMENT MARKET IN 2019 32
FIGURE 7 FIELD SERVICE MANAGEMENT MARKET IN AUSTRALIA AND NEW ZEALAND (ANZ) EXPECTED TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD 33
FIGURE 8 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: FIELD SERVICE MANAGEMENT MARKET 34
FIGURE 9 SERVICES SEGMENT PROJECTED TO GROW AT A HIGHER CAGR DURING
THE FORECAST PERIOD AS COMPARED TO THE SOLUTIONS SEGMENT 40
FIGURE 10 WORK ORDER MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 41
FIGURE 11 INTEGRATION AND IMPLEMENTATION SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 47
FIGURE 12 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT EXPECTED TO GROW
AT A HIGHER CAGR DURING THE FORECAST PERIOD AS COMPARED TO LARGE ENTERPRISES SEGMENT 52
FIGURE 13 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD AS COMPARED TO ON-PREMISES SEGMENT 56
FIGURE 14 TRANSPORTATION AND LOGISTICS INDUSTRY VERTICAL EXPECTED TO GROW
AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 60
FIGURE 15 ASIA PACIFIC FIELD SERVICE MANAGEMENT MARKET EXPECTED TO WITNESS SIGNIFICANT GROWTH DURING THE FORECAST PERIOD 69
FIGURE 16 NORTH AMERICA: MARKET SNAPSHOT 70
FIGURE 17 ASIA PACIFIC: MARKET SNAPSHOT 78
FIGURE 18 KEY DEVELOPMENTS BY THE LEADING PLAYERS IN THE FIELD SERVICE MANAGEMENT MARKET, 2017–2019 91
FIGURE 19 FIELD SERVICE MANAGEMENT MARKET (GLOBAL): COMPETITIVE LEADERSHIP MAPPING, 2019 100
FIGURE 20 GEOGRAPHIC REVENUE MIX OF THE TOP MARKET PLAYERS 101
FIGURE 21 ORACLE: COMPANY SNAPSHOT 102
FIGURE 22 ORACLE: SWOT ANALYSIS 104
FIGURE 23 MICROSOFT: COMPANY SNAPSHOT 105
FIGURE 24 MICROSOFT: SWOT ANALYSIS 107
FIGURE 25 IFS: COMPANY SNAPSHOT 108
FIGURE 26 IFS: SWOT ANALYSIS 110

FIGURE 27 CLICKSOFTWARE: SWOT ANALYSIS 114
FIGURE 28 SERVICEMAX: SWOT ANALYSIS 117
FIGURE 29 ASTEA: COMPANY SNAPSHOT 118
FIGURE 30 COMARCH: COMPANY SNAPSHOT 120
FIGURE 31 INFOR: COMPANY SNAPSHOT 122
FIGURE 32 SALESFORCE: COMPANY SNAPSHOT 125
FIGURE 33 SAP: COMPANY SNAPSHOT 128
FIGURE 34 TRIMBLE: COMPANY SNAPSHOT 130


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